FAQS – Vsextoys

FAQS

Q: “Do you provide both wholesale and retail service?”
Yes, Vsextoys.com is engaging in both wholesale and retail service without MOQ.
Individuals can also purchase small quantities of Vsextoys items directly from the site at retail prices.
Q: “When Will My Order Arrive?”
To ensure our customers receive their items by the time they need them, we offer multiple shipment delivery options to choose from. When submitting your order, you will be given the option to select 1 of the following:

International Standard Shipping: 10-15 Business Days
International Standard: 8-12 Business Days
International Express: 3-5 Business Days

Once your order has been processed and shipped, you will also receive tracking details to track your shipment with the assigned carrier.

Q: “Can I Return Defective Product?”
Yes, Vsextoys.com offers a 30-day warranty from the day of delivery on our products. Please visit our terms and conditions page for more details on our return and exchange policy.
Q: “Do You Ship Discretely?”
We respect the privacy of our customers. Neither our site name “vsextoys.com” nor details of what the package contains will appear anywhere on your parcel. All orders are shipped discreetly in plain white or brown packaging.
Q: “How Can I Track My Order?”
Once your order is processed and shipped, you will receive an email containing the tracking information. Registered users may track your order status and obtain order history detail any time by logging in and navigating to My Account. Sometimes the status might not update in time, you could visit the official logistic website to get the latest status of your package
Q: “How Can I Cancel an Order?”
Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us at

If a cancellation can be honored, store credit for the cancellation will be issued.

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