Vsextoys only chooses to stock the very best quality sex toys from professional China manufacturers. The quality is guaranteed. All sex toys that arrive in the Vsextoys warehouse are checked for perfect appearance and correct functionality by our QC engineers. Our packing team checks again to make sure that the right accessories are included and that toys with the electrical / socket adapters are correct for your country.

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Vsextoys is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 3 months from the day you have received the product.
In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.
>> Product Return Address:
Shenzhen Yuetao Technology Company
3 Floor, Jinhu Building, Gongye Road, Minzhi Street，Longhua District, Shenzhen, Guangdong, China

(Do not return faulty product without prior approval of Vsextoys customer support and RMA procedure. Any product return ignoring Vsextoys customer support instructions and/or RMA procedure will not be considered eligible for Product Warranty)

Exceptions to Warranty
• We do not offer warranty or support for products not bought from Vsextoys
• The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
• The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
• Accessories are not covered the same warranty that applies to the main product
• Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use
• RC Sex Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation